Business technology leader David Jack has confirmed to the Horizon CIO Podcast his move to Dunnhumby, as Chief Technology Product Officer (CTPO) following his career as Group CIO with logistics technology provider Metapack.
Dunnhumby is a customer data science business and became a poster child for consumer data and loyalty card schemes following its success with initial client and now parent company Tesco, the UK’s largest supermarket chain. Since mid-2015 Dunnhumby has been at the forefront of business news that it will be divested by Tesco and was initially placed on sale by CEO Dave Lewis.
Jack joins Dunnhumby with a wealth of customer data experience. Metapack is a delivery management technology supplier. Jack demonstrated to this scribe how Metapack provided data to both retailers and to logistics companies that allowed both ends of the supply chain to improve the service they offered their customers and operations. As a result Metapack grew a significant data repository of insights into customer behaviour.
At Metapack Jack was responsible for software engineering and reported directly to Patrick Wall, CEO and founder of MetaPack Group. On joining Metapack Jack told me he was interested in the “potent mix of retail consumer dynamics with every customer interaction being valued as an asset and a growing demand for ever more complex and dynamic pricing,” a challenge that remains in the retail sector and Jack will be involved closely with at Dunnhumby.
Dunnhumby was founded by mathematicians Edwina Dunn and Clive Humby in Chiswick, London in 1989. As well as its famed partnership with Tesco, Dunnhumby has also worked for automotive business BMW and telecoms firm Cable & Wireless, now part of Vodafone. Dunnhumby began its relationship with Tesco and its Clubcard in 1994 and the Hertfordshire headquartered retailer acquired a 53% stake in the business in 2001, which rose to 84% in 2006 and full ownership soon followed.
Jack has spent the bulk of his CIO career in fast paced consumer facing and data intensive organisations. Before joining Metapack in 2015 he was group CIO of Hyperion Insurance for two years and led the most significant transformation the London headquartered financial service provider has been through. Jack joined Hyperion from Trainline, the rail ticket retailer where he was CIO for four years. Trainline, Hyperion and Metapack are all organisations that are part of General Atlantic investment vehicle, with whom Jack has built a strong relationship with. General Atlantic has also invested in the Argus Media group, whose CTO Chris Fosberry was recently profiled by the Horizon CIO Podcast.
Jack began his business technology leadership career with Betfair, the online gaming organisation that has launched a number of CIO careers in the UK.