In the latest retail CIO promotion, Costa Coffee has appointed Phil Scully as CIO. Whitbread Group owned Costa Coffee is the second largest coffee chain in the world behind American giants Starbucks, which recently lost its business technology leader in the UK Mark Fabes to fast growing health food chain Holland & Barrett.
Scully has been with Whitbread since September 2014 , having joined the organisation as Head Architect and moving into a CTO role before taking on the CIO role this month the Bedfordshire organisation confirms to Horizon.
Scully joined Costa from department store group Marks & Spencer where he spent over six years as Principal Architect eCommerce. Before Marks & Spencer Scully was Business Applications Manager for BAA for three years. At the time BAA operated both of London’s major airports, Heathrow and Gatwick before regulators decided the organisation should be split to create greater competition.
“I am delighted to confirm my appointment as Chief Information Officer at Costa. Since joining Whitbread as CTO three years ago, I have enjoyed seeing the Costa brand grow and am looking forward to the opportunity ahead to be a part of the continued growth and success of the nation’s favourite coffee shop,” Scully (left) told Horizon.
Costa was originally a wholesale organisation providing coffee to coffee shops in the 1970s. Whitbread, itself originally a brewer, acquired the business in 1995 and has grown Costa Coffee to be a global chain in 31 countries with over 2000 coffee outlets in the UK.
Costa Coffee CEO Dominic Paul, who has been in role since June 2016, said over the summer of 2017 that innovation was the key to growth for the chain. The CEO has invested in coffee labs and it remains to be see if the new CIO will be given opportunities to drive technology change that will wake up the sector.